Silver Lining Publication

At Silver Lining Publication, we strive to provide clear, transparent, and fair terms for all our services. This Refund & Cancellation Policy explains how refunds, cancellations, and service adjustments are handled for services you purchase through our website or via direct agreement.

Please read this policy carefully before purchasing any services.

1. Scope of This Policy

This policy applies to all writing, editing, formatting, design, and publishing support services offered by Silver Lining Publication. It does not cover:

• Third-party platform fees (e.g., publishing platform fees)
• Expenses paid directly to vendors or suppliers
• Services already fully delivered and accepted

2. How Cancellations Work

You may request to cancel a service at any time by contacting us at Email : support@silverliningpublication.com or through the live chat support.

Before work begins:
If you cancel a service before any work has commenced, you may be eligible for a partial refund based on the payment terms in your agreement.

After work has started:
Cancellation requests made after work has begun may be subject to service usage charges and deductions for work already completed.

Work is considered “started” once drafts, edits, or project planning activities have been initiated and logged in our system.

3. Refund Eligibility

Refunds are considered on a case-by-case basis, and eligibility depends on:

3.1 Services Not Yet Initiated

If no work has begun and you cancel within 7 days of payment, you may be eligible for a refund minus any transactional fees.

3.2 Services With Work in Progress

Refunds are not automatically guaranteed if work has commenced. In such cases:

• We may offer a prorated refund
• Deductions may be made for time already spent and deliverables produced
• Any refunds issued are calculated in good faith based on service progress

4. No Refunds for Completed Work

Once a project is completed and final deliverables have been submitted and accepted (or no revision requests are pending within the specified revision period), refunds will not be issued.

5. Revision and Modification Requests

Revision requests are considered part of the normal service process and do not qualify as refund requests unless there is a documented failure to deliver the agreed scope of work.

If you believe the service delivered is significantly outside the scope, please contact us with details, and we will work with you to find a reasonable resolution.

6. How to Request a Refund

To request a refund, please contact us:

Email : support@silverliningpublication.com

Refund Request – [Your Project/Invoice Number]

Include:

• Your name and contact information
• Project details
• Reason for request
• Supporting documents (if any)

We will review your request and respond within 5–10 business days.

7. Payment and Transaction Fees

Refund amounts may be reduced by:

• Payment processor fees (e.g., credit card fees)
• Third-party charges that cannot be recovered

These fees may not be refunded to us and therefore cannot be refunded to you.

8. Changes to This Policy

Silver Lining Publication may update this policy at any time. Updated versions will be posted on the site with a revised (Jan-09-2026) date.

If significant changes are made, we will notify active clients via email.

9. Contact Us

If you have questions about this policy or need clarification:

Email: support@silverliningpublication.com

Phone: +1 (503) 308-9271